Employment Services Officer

The Arab Community Centre of Toronto (ACCT) registered in 1974 is a not-for-profit organization with charitable status and is non-political and non-sectarian. The ACCT’s mission is to enable and empower individuals, families, and communities to lead informed, productive, and culturally sensitive lives. As a non-profit model of excellence, we honour our Arab Canadian heritage through community building and service to those in need of every heritage.

The Employment Services Officers role involves offering individualized and group training in employment and life skills, as well as related services, to help program clients become job-ready. The individual in this position will assist clients to identify their employment goals, develop a service plan & coach them through the job search process.

• Provide culturally sensitive employment services including intake and assessment, one-to-one and group employment counseling and referrals
• Assists clients in exploring employment and career options, develops employment action plans
• Design, organize, facilitate and evaluate group sessions to engage vulnerable clients and develop their soft skills and employment securing skills through a variety of activities and workshops
• Schedule and facilitate workshops that will prepare clients to market themselves to employers and to find and maintain employment
• Build relationships with professionals in various industries and invite them as guest speakers to the program sessions
• Develop and enhance strong partnerships with referral sources across the city and engage in offsite outreach activities as needed
• Coordinate with the team to facilitate mentor-mentee engagements, ensuring effective communication and record-keeping of progress and outcomes for each clients.
• Manage clients attendance records, timesheets, and other support items, ensuring accurate documentation and timely submission for payment processing.
• Critique resumes/cover letters accurately based on current trends and guide clients in setting up LinkedIn profiles and/or developing resumes and social media presence for career networking
• Advocate on behalf of clients whenever necessary, including support in areas of skills training, social assistance and equitable access to services
• Meet monthly statistical requirements and maintain professional and effective information tracking systems on all activities performed
• Conduct needs assessments and career testing in individual and/or group settings
• Coordinates case management functions to ensure the client’s successful transition into the labour market.
• Supports clients to maintain positive employment relationships.
• Arrange job fairs and networking events
• Other duties as assigned

• Holder of a Business Degree or diploma in Work and Career Counseling, Social Work or related field
• Minimum 2 years experience in job development, employer outreach, employment counseling and/or recruitment
• Excellent English verbal and written communication skills, additional language skills such as Arabic would be an asset.
• Excellent interpersonal skills and self-management skills to work effectively with clients, co-workers and external agencies
• Knowledge of current local labour market trends, community services and resources across the GTA
• Demonstrated experience in case and file management
• Experience working with Internationally educated professionals is considered a strong asset
• Excellent presentation and facilitation skills
• Able to handle multiple priorities with ease and professionalism; able to work in a fast-paced environment with minimal supervision
• In-person and online facilitation experience and ability to navigate virtual facilitation platforms such as Zoom and Microsoft Teams.
• Experience working in a Microsoft 365; familiarity with digital platforms and database management programs.
• Knowledge of/experience working with marginalized communities, including newcomers, and internationally trained professionals who may be experiencing employment barriers is an asset
• Participate in team meetings, case consultations, professional development, and continuous quality improvement initiatives.
• Work collaboratively with colleagues across programs to ensure coordinated and holistic client service.
• Perform other related duties as assigned.
• Previous experience with Employment Programs is an asset
• Possess and maintain a clear Criminal Record Check and Vulnerable Sector Search

• This position maybe required occasionally to work evening or weekend based on program and community needs.
• The successful candidate may be required to work from multiple ACCT locations and community sites.

To apply for this position, please submit your resume and cover letter by July 24, 2026 at 12:00 PM to:

Email: [email protected]
subject line: Employment Services Officer

ACCT is committed to equity, diversity, inclusion, anti-racism, and anti-oppression practices in employment and service delivery. We encourage applications from individuals reflecting the diversity of the communities we serve, including newcomers, racialized persons, persons with disabilities, women, and members of equity-deserving groups.

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted. No AI will be used in candidate screening or selection.