Assistant Manager - Settlement Services

Assistant Manager – Settlement Services

Job terms: Full-time Fixed-Term Contract (up to 12 months duration), maternity replacement (35 hrs./week)
Job location: Etobicoke & Scarborough

About ACCT
The Arab Community Centre of Toronto (ACCT) registered in 1974 is a not-for-profit organization with charitable status and is non-political and non-sectarian. The ACCT’s mission is to enable and empower individuals, families, and communities to lead informed, productive, and culturally sensitive lives. As a non-profit model of excellence, we honour our Arab Canadian heritage through community building and service to those in need of every heritage.

Position Title: Assistant Manager – Settlement Services
Position Summary:
The position will report to the Settlement Manager and will be responsible for coordinating the day-to-day settlement work, well being, youth settlement counsellors, employment facilitator, outreach and support workers and volunteers.

Responsibilities (include but are not limited to):

  • Develop annual work plans and review, monitor, evaluate and enrich programs to ensure high quality service that meets/exceeds contractual obligations and is supported by effective marketing strategies
  • Create and regularly update program/project records on file and maintain on shared drive.
  • Support the planning and delivery of the group sessions including the recruitment of guest speakers, volunteers and other community resources.
  • Develop and compile resources relative to newcomers changing needs and updating them as needed.
  • Recommend new and/or revise policies or program procedures as necessary and ensure all organizational and program policies/procedures are followed
  • Provide support to complex cases and provide guidance to staff as necessary
  • Support Settlement Counsellors in developing and maintaining client files in accordance with client privacy and confidentiality policies
  • Compile and analyze statistical data, as required by funders and the organization, to ensure that counselling and workshop targets are met and develop plans to address underachievement in targets.
  • Track iCARE validation/uploading of OCMS registration on a weekly basis
  • Assist with creating program/ project updates, success stories, pictures, flyers..etc.
  • Social media fan, with the ability to assist with creating flyers and posting them with captions onto various social media platforms.
  • Follow up with program/project activities on a quarterly / annual basis.
  • Conduct regular audit of client files; supervise the distribution of tokens etc.
  • Prepare staff schedules and manage vacation coverage.
  • Establish and maintain excellent working relationship and communication with internal and external groups to provide services to clients
  • Submit monthly progress reports to the Settlement Manager
  • Performs other duties as assigned

Qualifications:

  • Bachelor’s degree in Community Development, Humanities, Counselling or Social Work
  • Minimum 5 years experience in settlement work
  • Supervisory/lead experience would be an asset
  • Strong written and verbal communication skills; Fluent in English is a must. Additional fluency in other languages will be an asset
  • Empathic, respectful, and discrete; remains tactful and patient during stressful situations
  • Knowledge of the Canadian legal, political, cultural, educational, and economic systems
  • Broad-based knowledge of community and government resources to refer clients
  • Ability to work in a team environment, as well as a capacity to self-motivate and work independently
  • Excellent knowledge of MS Excel, Powerpoint using database, social media platforms and preferably working knowledge on OCMS/iCARE systems.
  • Mobility to move between different office locations as required
  • Ability to attend outdoor events when necessary
  • Ability to work with tight deadlines under pressure.

How to apply:

To apply for this position, please email your resume by January 3, 2025  to [email protected]

Thank you in advance for your interest. Only those candidates selected for interviews will be contacted.