Job terms: Fixed -Term Contract, Full-time (35 hrs/week)
Job location: Scarborough, ON
About ACCT
The Arab Community Centre of Toronto (ACCT) registered in 1974 is a not-for-profit organization with charitable status and is non-political and non-sectarian. The ACCT’s mission is to enable and empower individuals, families and communities to lead informed, productive and culturally sensitive lives. As a non-profit model of excellence, we honour our Arab Canadian heritage through community building and service to those in need of every heritage.
Position Title: Well Being Counsellor
Responsibilities:
- Provide short-term counselling for immigrants and refugees through identifying the problem presented, goals and available options
- Provide mental health assessment and evidence-informed crisis intervention to newcomers and their families who are in emotional distress
- Provide crisis intervention for emergency situations and make appropriate recommendations, information and referrals for ongoing treatment
- Provide case management by coordinating with the appropriate additional supports and services needed to ensure optimum care within the boundaries of confidentiality and disclosure
- Support newcomers in developing and implementing effective crisis management strategies
- Provides one-on-one case management and counselling to clients requesting information concerning: advocacy, translation & interpretation and civic participation and community engagement, orientation, referral (internally and to appropriate programs/services within the community) and non-therapeutic counselling regarding services such as health care, housing, employment, training and education, legal aid, finance, social services, etc.
- Provide information about immigration application guidelines and transcribe client information into forms as necessary
- Provide initial crisis intervention/mental health support when required with appropriate referrals
- Ensures all clients and the community feedback and concerns are addressed in a timely manner and recorded according to ACCT’s policies and procedures
- Plans, organizes and facilitates group workshops and orientation sessions that support clients in understanding and integrating into Canadian society, practices and procedures; advise on way of life, institutions, laws, rights, responsibilities, civic participation, etc.
- Plans, prepares and evaluates appropriate material for group facilitation & workshops in collaboration with other teams and programs within the agency.
- Collect statistics; submit monthly reports and input client data into iCARE and other internal databases, including but not limited to, OCMS and Excel
- Develop monthly work plan and activities
- Liaise with community partners for client’s recovery and integration into the society, work with families, crisis intervention/prevention, referrals to other services, etc.
- Make appropriate referrals to longer-term community support services and/or mental health services as required
- Plan, organize and facilitate group activities and orientation sessions on mental health-related topics
- Conduct outreach activities in newcomer communities to increase awareness of the service and raise awareness of mental health
- Form strong collaborations with mental health and social service agencies to facilitate effective delivery of crisis support services in the community
- Assist in the operation of agency’s programs & services including information updating, filing, compiling monthly statistics, activity and outcome report monthly, quarterly, yearly basis
- Participate in team meetings and relevant internal/external committees for program needs and opportunities
Qualifications:
- University degree in social work, psychology or related field
- Minimum two years of experience working with individuals and families that have experienced trauma, violence or mental health issues
- Possess knowledge of trauma-focused cognitive behavioural therapy
- Demonstrated experience providing culturally competent services among ethnically diverse population
- Knowledge, understanding, and sensitivity to issues affecting immigrant and refugee communities
- Strong knowledge of community resources
- Demonstrate high degree of initiative, judgement and problem-solving ability
- Proficiency in planning, implementing and evaluating group activities
- Excellent interpersonal and communication skills
- Ability to work a flexible schedule that includes occasional evenings to accommodate clients
- Proficient in both English and Arabic languages
- Police Record Check for Vulnerable Sector is required as part of the hiring process
- Must have own transportation, driver license and valid insurance to use your vehicle for job related travelling
How to apply:
To apply for this position, please email your resume and cover letter by October 17, 2025 at 5:00pm to: [email protected] and mention in the subject line: Well-Being Counsellor.
Thank you in advance for your interest. Only those candidates selected for interviews will be contacted.